I just wanted to let you know about the “great customer experience” that I have received from Jaclyn Alfaro over the past few months. As you may know, I have been having some issues with Tricare for some time that had unfortunately caused me to lose Blackhawk Medical Group as my Primary Care Manager (PCM). These issues were finally resolved this past Monday, May 8th.
Jaclyn’s help during this time was phenomenal! She was very attentive and diligent in helping resolve this problem. She was really good at obtaining the necessary information and then promptly following up with me to give me an update. She has a natural ability to understand and feel what the customer is experiencing and is able to meet their needs effectively.
Thanks again to Jaclyn and the entire staff for your hard work and patience while dealing with Tricare. Now, I can finally begin to reschedule the Cardio and other appointments that I had to previously cancel.
"Two days before an important four day business trip to the east coast I pulled a muscle in my back and the spasms were so painful I could hardly walk. It would have been very costly to have missed this trip and certainly missing the trip would have disappointed and aggravated my clients. This was the first time I had visited The Blackhawk Medical Group. They were very fast to get me in and everyone was very caring. Suzanne Goeb PA--C gave me the treatment I needed to make the trip with very little discomfort. I was quite impressed by how sensitive she was to my situation. She even called me to check in on how I was doing. It’s great to have such a great resource in the Blackhawk area."
"Blackhawk Medical Group is THE BEST medical practice in Danville. I have been seeing Dr. Humphrey and Susanne Goeb PA-C for years and wouldn't go anywhere else!!! I LOVE the walk-in clinic - it is so convenient. Thanks to everyone at BHM for all the years of tender loving care!!"
"Our family of five (two adults and three daughters 12/15/18 yrs) has had nothing but great experiences at Blackhawk Medical; we've been well cared by this awesome group of docs and staff for 19 years."
"We are so happy to be back with The Blackhawk Medical Group. My husband and I both had our wellness checks done yesterday and were so pleased to be back with this fine group of doctors and medical staff. They are all so knowledgeable and friendly. We felt like VIP's and loved the patient care we received. Thank you Blackhawk Medical Group! You truly are the best!"
"Dr. Humphrey is caring, genuine, and extremely knowledgeable about what is happening now in the medical field. I trust him completely!"
Lisa R.Castro Valley
"I have been a patient of Dr. John Roberts for over 17 years. He is a very caring and knowledgable doctor. His timely and precise diagnosis with proper referral for follow up with specialists has been crucial in the treatments of my problems. I greatly appreciate him and his office personnel for their help and support throughout these years."